Privacy Policy

Privacy Policy

Here at Holland Cooper, what you order speaks volume to us and it also helps us learn what you like to shop, meaning we can tailor our marketing to your preferences. Sometimes we use data from other companies you’ve shopped with to get the full picture. We may collect the following data about you, and we’ve explained the lawful basis (in brackets) and purpose for doing so in each case:

Your name, contact information including email address, demographic information such as postcode, legitimate interests, preferences, legal obligations, contractual performance, your consent, other information relevant to customer surveys and/or offers:

  • We need to know these so that we can process the orders that you make on our website, send you email confirmations of your order, send those green boxes straight to your door, and verify your payment details (contractual performance).
  • We like to keep you in the loop, so you can be in the know of all things HC with special offers and promotions by email or SMS messages (legitimate interest/ consent).
  • We also use your data for fraud prevention purposes, to verify you are really a customer shopping, rather than someone up to no good (legitimate interests).
  • We need this information so that we can respond to your queries and occasional complaints (sorry, we’re not perfect) (contractual performance; legitimate interests).
  • We may also keep a record of these to inform any future communication with us, to demonstrate how we communicated with you throughout, to ensure that we provide you with the best possible service.
  • We also use this data to send you survey and feedback requests to help improve our services. It helps make our products or services more relevant to you (legitimate interests).
  • Our business does not automatically override your interests, we will not use your personal data for activities where our interests are overridden by the impact of you (unless you have given us your consent, thanks! Or otherwise permitted to be law).
  • Sometimes, we may need these details to send you communications that are required by law or necessary to inform you about our changes to the services we provide you (legal obligations; contractual performance).
  • We may send you a review email to leave a product review for us on our website (thank you), clicking the link uses your email address which we use to verify your review (legitimate interests).
  • If you participate in our research activities (for example, customer WhatsApp groups, Customer focus groups), we’ll use your name in order to administer the group (consent).
  • In order to improve the products and services that we provide, we may use your personal data to invite you to participate in market research (legitimate interests).
  • When you become our customer, yay! We will tell you how we wish to market our products and service to you, you can opt in on the website and opt out as you wish – no judgement here. If you have signed up for our marketing communications and no longer want to receive them, you can opt out at the bottom of our marketing communications correspondence through the ‘unsubscribe’ or email SALES@HOLLANDCOOPER.COM (consent).

Your payment card (contractual performance; legitimate interests)

  • You won’t be surprised at this one, we use this data to process your order, or to process refunds to you (contractual performance).
  • In addition, we may use this data for fraud prevention and detection purposes. Don’t worry we process and store your card details securely in line with industry best practice, using techniques including encryption and tokenisation to keep you safe when shopping with us (legitimate interests).

Your date of birth (legitimate interests; legal obligation)

  • This is completely optional. But we may in the future…wish you a happy birthday!
  • We always need to confirm that you’re over 18 so that we can legally enter into a contract with you (legal obligation).
  • We may use this data for fraud prevention and detection purposes (legitimate interests).

Your phone number (contractual performance; consent)

  • We ask for this so that we can call or text you about your orders, but it’s optional anyway. It’s handy when the courier can’t find your address, for example, or if there is a problem with your order (contractual performance).
  • If you participate in our research activities (for example, customer WhatsApp groups, customer focus groups), we’ll use your phone number for administering the group (consent).
  • If you have messaged us on WhatsApp or have opted-in to this service, we will use your number to message you about information &/or updates on products and collections, advice and purchasing (consent) & (legitimate interest).

Your communication history with us (contractual performance; legitimate interests)

  • We keep records of the live chats, telephone calls, emails and postal correspondence from you so we can provide you with the great customer service and support we’re known for (contractual performance). We may also use this data when training our staff, to make sure we continuously improve that customer service (we like to keep things here at HC personal) (legitimate interests).

Information about your device and how you use our website (including your IP address, device type) (legitimate interests)

  • We use this data to continuously improve our website, to set default options for you, and to show you the correct content (for example language and currency). We may also use it to develop, test and improve the systems, services and products we provide to you by say, recording your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having. This data is also used to prevent and detect fraud.

Your responses to surveys, competitions and promotions (legitimate interests; contractual performance)

  • This allows us to run all of these things. If we don’t use this data, you can’t win competitions or use promotions. And we’re sure you want to win!

Photographs (consent)

  • If you upload your photographs to our review platform (please keep them coming), these may be published on our website along with your name.

CCTV images (legitimate interests)

  • To protect our customers, premises, assets and partners from crime, we operate CCTV systems in our stores and car parks that record images for security and crime prevention. Keeping you safe.

Your social media username (legitimate interests)

  • If you interact with us on social media, we use this data to help us respond to your comments, questions or feedback.

Your Internet Protocol (IP) address (legitimate interests)

  • We collect information about your location through your IP address which helps us to show you content that is most relevant to you.

Any of your personal data (legal obligation)

  • There may be situations where we are legally required to share your personal data, for example, when a court order is submitted to share it with law enforcement agencies or a court of law.
  • If you don’t want to give us your data, you don’t have to. However, if you don’t, you may not be able to buy products from our website and you are unlikely to receive our best customer service. The choice is yours.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at SALES@HOLLANDCOOPER.COM (consent).
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so (legal obligation).
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Holland Cooper 8, Cotswold Business Village, Moreton in marsh, Gloucestershire, England, GL56 0JQ. (legal obligation).
  • We hope not but if you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address so that we can correct any information found to be incorrect.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found HERE . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in KLARNA’S PRIVACY POLICY.


We truly value your privacy and the information you consent to share in relation to our SMS marketing service (consent). It is your decision if you want to share this data with us, but we use this information to keep you in the know (only the useful bits!), to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers (legitimate interest), and transactional texts (legal obligation), including requests for reviews from us (thank you).

Our website uses cookies (not the eating kind) to keep track of items you put into your shopping cart, including when you have left products in your basket. If you are logged in, this information is used to determine when to send a ‘you forgot your bag’ reminder messages via SMS, just in case you wanted to shop those amazing HC pieces (legitimate interest).

List of cookies we collect

The table below lists the cookies we collect and what information they store.


The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID

A flag, which indicates whether caching is disabled or not.


Your session ID on the server

GUEST-VIEW Allows guests to edit their orders
LAST_CATEGORY The last category you visited
LAST_PRODUCT The most recent product you have viewed
NEWMESSAGE Indicated whether a new message has been received
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
Indicates whether a customer allowed to use cookies.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.