FREE UK DELIVERY & FREE WORLDWIDE DELIVERY OVER £99

Extended Christmas Returns To The 21st of January

HC ARE PROUD TO ANNOUNCE A £35,000 DONATION TO NHS CHARITIES TRUST

Frequently Asked Questions

Delivery

UK Next Day Delivery

For Next Day Delivery, please order before 3pm, Monday – Thursday, to receive your item next day. Should you order after this deadline, you will receive your order the following working day. However, there is the possibility of your order being delayed due to the pandemic and the safety of those in our warehouse. 

It takes our couriers 2 extra days to deliver to the Isle of Man, Scilly Isles and the Scottish Highlands & Islands.

If you have a query, please contact the Customer Care team on 01608 658 063 or email customercare@hollandcooper.com. It is important to include your order number and as much detail as possible to avoid delay. At present we are currently receiving high enquiry volumes and will get back to you as soon as possible. 

We will always do our very best to get each product out to you as quickly as possible!

If you have ordered a tailored piece, please see ‘British Made Tailoring Delivery’ drop down for further information.

UK Standard Delivery

Standard Delivery is free for orders over £99 or £2.99 for those under £99. Standard Delivery can take up to 5 working days*, please wait the 5 working days before contacting the Customer Care team to chase your order.

It takes our couriers 2 extra days to deliver to the Isle of Man, Scilly Isles and the Scottish Highlands & Islands.

If you have a query, please contact the Customer Care team on 01608 658 063 or email customercare@hollandcooper.com. It is important to include your order number and as much detail as possible to avoid delay. At present we are currently receiving high enquiry volumes and will get back to you as soon as possible. 

We will always do our very best to get each product out to you as quickly as possible!

If you have ordered a tailored piece, please see ‘British Made Tailoring Delivery’ drop down for further information.

*Please note, working days are Monday-Friday with the exception of UK public holidays. 

UK Saturday Delivery

For Saturday Delivery, please order before 3pm, Monday – Friday, to receive your on Saturday. Should it be ordered after this deadline, you will receive your order the following Saturday. 

If you have a query, please contact the Customer Care team on 01608 658 063 or email customercare@hollandcooper.com. It is important to include your order number and as much detail as possible to avoid delay. At present we are currently receiving high enquiry volumes and will get back to you as soon as possible. 

We will always do our very best to get each product out to you as quickly as possible!

If you have ordered a tailored piece, please see ‘British Made Tailoring Delivery’ drop down for further information.

European Delivery

European Standard Delivery is free for orders over £99 or £12.95 for those under £99. Standard Delivery can take up to 5 working days*, please wait the 5 working days before contacting the Customer Care team to chase your order. 

If you have a query, please contact the Customer Care team on 01608 658 063 or email customercare@hollandcooper.com. It is important to include your order number and as much detail as possible to avoid delay. At present we are currently receiving high enquiry volumes and will get back to you as soon as possible. 

We will always do our very best to get each product out to you as quickly as possible!

If you have ordered a tailored piece, please see ‘British Made Tailoring Delivery’ drop down for further information.

*Please note, working days are Monday-Friday with the exception of UK public holidays. 

USA Delivery

USA Standard Delivery is free for orders over £99 or £22.95 for those under £99. Standard Delivery can take up to 5 working days*, please wait the 5 working days before contacting the Customer Care team to chase your order. 

If you have a query, please contact the Customer Care team on 01608 658 063 or email customercare@hollandcooper.com. It is important to include your order number and as much detail as possible to avoid delay. At present we are currently receiving high enquiry volumes and will get back to you as soon as possible. 

We will always do our very best to get each product out to you as quickly as possible!

If you have ordered a tailored piece, please see ‘British Made Tailoring Delivery’ drop down for further information.

*Please note, working days are Monday-Friday with the exception of UK public holidays. 

Worldwide Delivery

Worldwide Standard Delivery is free for orders over £99 or £39.95 for those under £99. Standard Delivery can take up to 9 working days*, please wait the 9 working days before contacting the Customer Care team to chase your order. 

If you have a query, please contact the Customer Care team on 01608 658 063 or email customercare@hollandcooper.com. It is important to include your order number and as much detail as possible to avoid delay. At present we are currently receiving high enquiry volumes and will get back to you as soon as possible. 

We will always do our very best to get each product out to you as quickly as possible!

If you have ordered a tailored piece, please see ‘British Made Tailoring Delivery’ drop down for further information.

Unfortunately, we do not currently offer delivery to Russia.

*Please note, working days are Monday-Friday with the exception of UK public holidays. 

 

British Made Tailoring Delivery

UK Delivery

All HC tailored garments are produced to order and all HC tweed garments are hand cut and handmade, for these items and ordered online please allow 14 working days from order for delivery. If you haven’t received your order after the 14 working days, please contact the Customer Care team to track your order on 01608 658063 or email customercare@hollandcooper.com

European Standard Delivery

All HC tailored garments are produced to order and all HC tweed garments are hand cut and handmade, for these items and ordered online please allow 20 working days from order for delivery. If you haven’t received your order after the 20 working days, please contact the Customer Care team to track your order on 01608 658063 or email customercare@hollandcooper.com

Worldwide Standard Delivery

All HC tailored garments are produced to order and all HC tweed garments are hand cut and handmade, for these items and ordered online please allow 24 working days from order for delivery. If you haven’t received your order after the 24 working days, please contact the Customer Care team to track your order on 01608 658063 or email customercare@hollandcooper.com

Returns & Replacements

Returns

At Holland Cooper we want to ensure that you receive the right garment, whether it be down to fit or seeing the garment once it has arrived. We offer a transparent returns policy if the garment is 'just not for you'. You can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment as long as it is returned unworn, within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 14 days of receiving your purchase and returning and products within 28 days unless otherwise stated.

For further information about the returns process, head to our dedicated returns page.

Faulty Items

If you believe an item is faulty, please contact the Holland Cooper customer service team on 01608 658063 or via email at sales@hollandcooper.com

Wrong Item

In the unlikely event, the item you received is not what you originally ordered please contact customer services as soon as possible and within 14 days of receipt, we will then advise on how to proceed with the return. We will cover postage costs for our error.

Refunds

Please note that for any returns or exchanges the original tags and swing tickets must be attached to the garment, the garment unworn, and in the same condition for Holland Cooper to be able to process any refunds or exchanges.

For further information about the returns process, head to our dedicated returns page.

Payment & Transactions

All Transactions

We endeavour to process refunds as quickly as possible, however please allow 10 working days for any refunds to appear back on your original payment method. Further time may be required dependant on your bank or payment methods process time.

Payment Methods

We accept credit cards from Visa, MasterCard, we also accept debit cards with Visa, MasterCard, Maestro, Solo and Visa Electron logo. We also accept American Express. Klarna maybe avalible on your order, and will be listed at checkout if your order qualifies. For further queries at Klarna payment, please see our Klarna FAQs page. We do not accept cheques or postal orders. 

Complaints

Complaints Process

We hope that you're pleased with any purchase you've made or service you've received from us, and that you'll never have reason to complain - but if there's something you're not happy with, please get in contact with the Customer Care team so that we can try to put matters right.

In the first instance, please contact our Customer Care team on 01608 658 063 and customercare@hollandcooper.com and we'll aim to resolve your complaint by phone or email. If after contacting us you feel this isn't satisfactory, please ask for the matter to be escalated to the Head of Client Relations & VIP's.

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.

Still Need Help?

Contact our support team and we will respond as quick as possible.

Get in touch

For all web-store enquiries, we are available to help Monday through to Friday, from 8:30 to 18:00 (GMT). If contacting us outside of these hours, we will respond as quickly as possible when open.