FAQs

It’s super simple, click  on the 'account' icon at the top of our home page, add your details and create your preferred password. You're all set up and ready to go - welcome to Holland Cooper!

Absolutely! You can contact our Client Relations Team direct on 01608 658 063, who will be more than happy to assist you personally with your order.

Holland Cooper accepts most major credit and debit cards including VISA, Mastercard, Maestro and AMEX. You can also choose to pay using PayPal, Apple Pay or Klarna.

Yes of course! If you are purchasing from the United Kingdom, you are eligible to use Klarna on your order. To sign up to Klarna, simply download the app onto your phone and the follow the instructions. Once you have activated your account on Klarna, you will be able to select this payment option at our checkout.

Creating your account is really easy - click on the 'account' icon at the top of our home page, add your details and create your preferred password. You're all set up and ready to go - welcome to Holland Cooper!

We do not offer discounts, however you can shop our reduced lines in our Holland Cooper Outlet, located in Bicester Village.

To receive all the latest updates on forthcoming sales and promotions, please make sure you have signed up to our mailing list!

We're sorry to hear that! Please contact our Client Relations Team direct on 01608 658 063, and they will be more than happy to assist you personally with your order.

Yes, your details are secure. If you feel uncomfortable placing an order online, you can contact our Client Relations Team direct on 01608 658 063, who will be more than happy to assist you personally with processing your order.

Any purchases made between the Friday 22nd November 2024 and 17th December 2024 will be covered by our extended returns policy. Orders will be able to be returned until the 15th January 2025. Any purchases made after the 17th December 2024 will be subject to our standard returns policy. 

Please see our Delivery page for the lastest information on our festive delivery.

Tailoring pieces that are custom made to order and physical gift cards are exempt from these delivery options. Please see FAQs to see more information on tailoring and physical gift cards.

Our Client Relations specialists are always happy to help with any and all queries. Our office opening times over the Christmas period are as follows (excluding weekends):

16th – 24th December: 09:30 – 17:30

25th & 26th December: Closed

27th, 30th & 31st December: 09:30 – 17:30 

1st January: Closed

2nd January onwards: 09:30 – 17:30 

Cheltenham Boutique:

Monday 23rd December - 10:00 - 18:00

Tuesday 24th December - 10:00-16:00

Wednesday 25th December (CLOSED)

Thursday 26th December (CLOSED)

Friday 27th and Saturday 28th December - 10:00 - 18:00

Sunday 29th December - 11:00 - 17:00

Monday 30th December (CLOSED)

Tuesday 31st December - 10:00-16:00

Wednesday 1st January (CLOSED)

Open as usual from 2nd January.

Please keep an eye on out socials for any changes!

Bicester Village:

Monday - Saturday: 09:00 - 21:00

Sunday: 10:00 - 19:00

24th December - 10:00 - 18:00

25th December - CLOSED

26th & 27th December - 07:00 - 21:00

28th - 30th December - 09:00 - 21:00

31st December - 09:00 - 18:00

31st December - 9:00 - 20:00

Please check the Bicester website for more information.

Early Access to our exclusive range of Early Access Black Friday Sale product will be available to all HC Account Holders from 13:00 GMT Friday 22nd November 2024 until 08:59 GMT Monday 25th November 2024.

Any HC customer who creates their HC account between the times listed above will automatically have access to the Early Access Black Friday Sale products and collections.

Our Black Friday Sale will be available to all customers from 09:00 GMT Monday 20th November until 05:00 GMT Tuesday 28th November.

Standard delivery (3-5 working days) is £3.95.

Next Working Day Delivery will be available during the Black Friday Sale period for all qualifying products and orders placed before 3pm Monday to Friday for £9.95 when selected at checkout.

UK Saturday Delivery will be available during the Black Friday Sale period for all qualifying products and orders placed before 3pm on the Friday prior to the delivery date for £12.95 when selected at checkout.

Please note, if you order after 3pm on Friday, your delivery won’t arrive the following day, instead it will arrive the Saturday after.

For further Delivery details, please refer to our Delivery section.

All orders containing full price product will arrive in our premium HC packaging as standard.

All orders containing Black Friday Sale products will be packaged in our premium HC packaging as standard with the exceptions of the following products when ordered as single units. These products will be packaged in polybags:

• Tees
• Bobble Hats
• Headbands
• Small Accessories
• Vests & Crop Tops from our Studio range
• Bodysuits
• Elite Leggings and Base Layers
• Riding Gloves

We will not be accepting exchanges on any Black Friday Sale products. If Black Friday Sale products are purchased in conjunction with full priced product, exchanges will be available on the full priced items only.

Any Black Friday Sale products returned to us will be refund only.

For full details of our Exchanges and Refunds process, please refer to the Exchanges and Refunds section.

Any product purchased from Friday 22nd November to the 17th December will have our extended returns period automatically applied.

Orders made within this period will be able to return products until the 15th January.

Orders made after the 17th December will have our standard returns policy applied (28 days).

Our flagship Cheltenham Boutique and Bicester Village Boutique will have selected Black Friday Sale lines available from Friday 22nd November. For more details on what products are available, please contact the boutique teams directly.

You can track the progress of your delivery by following the link you should have received via email when your order was dispatched from our warehouse. On the day that your order is due to be delivered, you will also receive a text notification with a delivery time slot and tracking link to our courier's website.

If you require any further assistance, please contact our Client Relations Team: customercare@hollandcooper.com.

Unfortunately, once an order has been processed and is being prepared for dispatch, we are unable to make an amendment. 
However, should you require any assistance in returning your order on arrival, our team will be happy to assist you. 

For further assistance with your order, please contact our Client Relations Team direct by email:
customercare@hollandcooper.com, or by phone: 01608 658 063.

Unfortunately, once an order has been processed and is being prepared for dispatch, we are unable to make any amendments to that order.

Once you have received your tracking number, you can contact the courier direct via their website (or by using their app) to amend the address for delivery. 

For further assistance, please contact our Client Relations Team direct by email: customercare@hollandcooper.com, or by phone: 01608 658 063.

Unfortunately, once an order has been processed and is being prepared for dispatch, we are unable to make any amendments. 
However, following the delivery of your order, should you require any assistance with returning the item(s), or placing a new order, our team will be happy to assist you. 

For further assistance, please contact our Client Relations Team direct by email: customercare@hollandcooper.com, or by phone: 01608 658 063.

We're sorry to hear that, however, don't worry we can easily resolve this for you. Please contact our Client Relations Team: customercare@hollandcooper.com,who will advise you on our free returns service.

Don't worry, the courier will attempt delivery again the following working day. You can check the progress of your delivery by entering your tracking number in the 'track my order' section of the courier's website.

Don't panic - if you have received a tracking number for your order, you can check the progress of your delivery on the courier's website. If you have not received a tracking number, please contact our Client Relations Team: customercare@hollandcooper.com.

You can either sign up via the product page or contact our Client Relations Team on customercare@hollandcooper.com to be added to our wish list.

Yes of course - make sure you state the name and delivery address of the recipient on your order and we will arrange this for you. Please note, we do not offer a gift-wrapping service, however all products are packed in our beautiful, branded tissue paper and Holland Cooper green inserts. We can also provide a gift receipt with your order.

All of our tweed pieces are made here in the UK; however we also support a number of factories overseas, handpicked for their expert craftsmanship and skills.

Absolutely! Please call our Client Relations Team on 01608 658 063 to speak to one of our personal stylists.

We do not offer a specific design service, however, please get in touch with our Client Relations Team for all bespoke enquiries: customercare@hollandcooper.com or 01608 658 063.

To help you choose the best size for you, please see our “Size Guide” on each product page or click here (to link help section).

If you are still unsure on your sizing, please contact the Client Relations Team at customercare@hollandcooper.com.
We will be happy to assist you with any questions you might have.

Place one end of the measuring tape on the inside leg as near to the crotch area as you can and measure to the ankle.

*We recommend asking someone to help you to take the measurement as you are likely to bend your leg, which will lead to an inaccurate reading.

You can find all measurements of products on our product pages within the size & fit section.

Our collections run in sizes UK 6 to 18.

We have also designed our signature Jodhpur Jeans and Full-Length Trench Coat Collections in our petite and tall range. This is available online or via our Client Relations Team and you can contact them via telephone on 01608 658 063 or email on customercare@hollandcooper.com.

We do not offer a specific tailoring service, however, please get in touch with our Client Relations Team for all bespoke enquiries: customercare@hollandcooper.com or 01608 658 063 .

Don't panic! If an item is showing as out of stock, please make sure you have signed up to be notified of its availability via the 'Whatsapp or Email me when available' tabs on the product page. You can also be added to our special in-house wish list by emailing our Client Relations Team: customercare@hollandcooper.com.

Yes! You can create your very own wish list on our website by selecting the star icon on the top right corner of the page. Alternatively, for all current and new collection launches, please contact our Client Relations Team:
customercare@hollandcooper.com, with the item(s) you are looking for and your contact details, and they will be in touch prior to the launch.

Make sure you have signed up to the back in stock notifications on our website. You can do this by going to the product page, selecting the size you would like and entering your mobile number (Whatsapp) or email. You will receive an email notifying you when this product is available.

Please contact our Bicester store direct on 01869 241 264 for any stock enquires within the outlet.

Go onto our website and click on 'World of HC' followed by 'Stores'. Or alternatively, you can click on the 'Our Stores' button below. Enter your postcode and select whether you are looking for one of our fashion or equine stockists to filter to your nearest location.

Yes we do! Our worldwide delivery is up to 9 working days.

Our delivery times are different depending on where you are in the world, see below the different delivery times:

- US - Express international delivery to the US is 2-5 working days.

- Australia - delivery to Australia is up to 9 working days.

- Europe - European delivery is 3-5 working days and is £13.95. We are pleased to confirm that following the UK’s departure from the EU, we have been working hard to adapt our processes to enable us to continue offering European delivery going forward. You will now be able to continue to pay the price shown on our website, with no additional costs incurred on arrival of your order with you, enabling you to order with confidence knowing that your Holland Cooper item(s) will be delivered to you as normal.

- Russia - Unfortunately, we are currently not shipping orders to Russia. We apologise for any disappointment this may cause.

Standard delivery (3-7 working days) - free on all orders over £99 for HC Account Holders. Please ensure you are logged into your account when placing your order. Any orders that are under £99 or are made by HC non-account holders incurs a shipping charge of £4.95.

Next Day* - delivery is £10.95. Order by 3pm Monday to

Friday to receive your order the very next day (Please ensure that you select 'Next Day Delivery' at the checkout).

Saturday Delivery* – delivery is £13.95 and is available on all orders placed before 3PM on Friday. (Please ensure that you select 'Saturday Delivery' at the checkout). Please note, if you order after 3pm on Friday, your delivery won’t arrive the following day, instead it will arrive the Saturday after.  

*Subject to availability at check out.

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.

We do not collect this beforehand and cannot give you an estimate of the cost as charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be.

We offer a free UK return or exchange process via Collect+ or Parcel Force via Royal Mail if you aren't totally satisfied with your order.

Visit hollandcooper.com/returns and follow the step-by-step process or click below.

You have 28 days to return your order for an exchange or refund if you aren't totally satisfied.

At Holland Cooper, we want you to buy with confidence knowing that you can return your item(s) if it's not quite right. Therefore, we wanted to ensure we have taken the hassle away from the returns process by offering free UK returns via Collect+ or Parcel Force.

Our 28-day returns policy is in place to safeguard the quality of our collections. If your order was purchased outside of this period, please contact our Client Relations Team: customercare@hollandcooper.com with your order details, and we will address this in more detail.

Please refer to our Black Friday returns information above for details on our extended returns over the festive period.

Unless stated otherwise at the time of your order, you are welcome to return your item(s) under our 28-day returns policy.*

For orders made between Friday 22nd November 2024 and Tuesday 17th December 2024, we have our extended returns available so you have until Wednesday 15th January 2025 to return your item(s).

All items purchased from our Bicester Outlet must be returned to the store direct. If your item is faulty, please contact the store direct on 01869 241 264 and the team will assist in resolving this for you.

Don't worry - we can get one for you via our free Collect Plus returns service. Please follow the step-by-step process on hollandcooper.com/pages/returns-replacements and a downloadable Collect Plus label will be sent to you via email.

Returns outside of the UK are at the expense of the customer. We recommend using a tracked delivery service for your return in the event where proof of postage is required. Please fill out the form that came with your order, seal and return the parcel to the following address:

HOLLAND COOPER
Unit 8, Cotswold Business Village
Moreton-in-Marsh
Gloucestershire
GL56 0JQ
UNITED KINGDOM

Under the terms and conditions of our returns policy, we ask that an item be returned with all swing tags and in its original condition. If the tags have been removed, we may not be able to accept your return if it does not meet the required standards. Please contact our Client Relations Team: customercare@hollandcooper.com to seek further advice on returning your order.

Unfortunately, our warehouse is not open to the public, we ask that you follow our step-by-step process for free returns that you can find below.

When returning your parcel via your local Parcel Force or Collect Plus location, please ensure you ask for a
receipt with your tracking information. Upon arrival into our warehouse, you will receive a notification confirming receipt of your return. Please allow up to 10 days from the date of posting for your parcel to arrive before it is processed.

If you have not yet received a notification to say we have received your return, we are most likely still awaiting its arrival. Don't panic - returns can sometimes take up to 10 days to arrive with us. Please check your return tracking and if you require any further assistance, please contact our Client Relations Team: customercare@hollandcooper.com.

Upon receipt of your return into our warehouse, we ask to allow 5-7 working days to process your refund. You will receive an email confirmation when the moneys have been processed to the original payment method used on your order.

*Please bear with us during peak periods as our returns process may take a little longer.

The returns process remains the same and all returns will be sent back to our central warehouse hub.

Of course - you have 28 days to return your order for an exchange. Please ensure that under the terms of our Returns Policy, the item is returned unworn with all swing tags and tags and in its original condition. Once we receive your return, your exchange, providing it is in stock, will be processed within 5 working days of receipt.*

During peak period, please refer to our Black Friday FAQs for more information on extended returns. We are unable to offer an exchange on sale items during Black Friday.

Unfortunately, all online purchases must be returned direct to our warehouse using our free returns process. 

Whether it be down to the fit or seeing the garment once it has arrived, we offer a transparent 28-day returns policy if the garment is 'just not for you'.

If the item you wish to exchange for is out of stock at the time of your return, our Client Relations Team will be in touch to advise on when new stock will be available.

If your exchange is for one of our tailored pieces, we will make the size/style you wish to opt for within 14 working days.

Of course - please contact our Client Relations Team: customercare@hollandcooper.com with your order number, and they will update you on the progress of your exchange.

If you paid for your order using Klarna, you will receive a refund from Klarna within 10 working days for all payments you’ve already made.

Absolutely! Your return will be treated the same regardless of whether you've purchased using a gift card, a payment card, or a combination of the two.

If you paid for your whole order with a gift card, then the refund will be credited to a new Holland Cooper Gift Card and sent to you via email.

If you paid with a combination of both gift card and another payment method, we'll refund the alternative payment method first and then the remaining amount will be credited to a new Holland Cooper Gift Card and sent to you via email ready for you to spend.

We will not be accepting exchanges on any Black Friday Sale products. If Black Friday Sale products are purchased in conjunction with full priced product, exchanges will be available on the full priced items only.

Any Black Friday Sale products returned to us will be refund only.

For full details of our Exchanges and Refunds process, please refer to the Exchanges and Refunds section.

We're sorry to hear that you have received a faulty item. If your purchase was within our 28-day returns policy, you can still return using our free returns process. To follow our step-by-step guide, please click the button below.

All of our tailored pieces come with a set of replacement buttons. Additional buttons are available upon request - please contact our Client Relations Team:
customercare@hollandcooper.com, and they will be happy to arrange this for you.

Unfortunately, we do not offer replacement parts on any of our other collections.

Unfortunately, we do not offer an in-house repair service. If you have experienced an issue with you garment, please contact our Client Relations Team: customercare@hollandcooper.com, who will assist you with this.

We're sorry to hear that. Please contact the store direct on 01869 241 264 and the team will help to resolve this for you.

Gift cards are available to purchase online for a physical gift card or digital gift card.

Yes, we can provide physical gift cards which arrive in a luxury HC green wallet via our third party supplier.

Please note, free delivery over £99 is not applicable to physical gift cards.

Of course - please let the store assistant know that you wish to pay by gift card, and they will assist you personally with this during your visit.

Currently, we are unable to use our Gift Cards in the Bicester store.

Yes, please contact our Client Relations team: customercare@hollandcooper.com and they will assist you with your refund.

Your refund email will come through from Diggecard.

Our tailoring is made right here in the UK, and although we have stock of many of our products and can be with you in our normal delivery times, some sizing might be need to be made. On this occasion, you are able to order your piece with a 4-6 week delivery. This is stated on the product and at check out, we promise your beautiful pieces of tailoring will be well worth the wait!

For all enquiries on bespoke collections, please contact our Client Relations Team direct: customercare@hollandcooper.com

Our British Made Tailoring pieces are hand made all in the United Kingdom.

Our Cheltenham boutique is based just outside of Cheltenham. Our address is as follows:

The Barlands

London Road

Charlton Kings

Cheltenham

GL52 6UT

Alternatively, we you can find us on Our Stores page linked below.

Our Boutique opening times are as follows:

Wednesday

11:00 - 18:00

Thursday to Saturday

10:00am - 18:00pm

Sunday

11:00am - 17:00pm

Please see sesonal openng times on the link below.

If your item is faulty, please call Client Relations on 01608 658 063 and they will happily assist you.

If you would like to return your purchase, the Boutique's return policy is 28 days. Please return your item to the store.

Due to the size of our boutique, we are unable to accept online returns or exchanges.

The address for Bicester Village is as follows:

Pingle Dr,

Bicester,

OX26 6WD

Alternatively, you can find the address for Bicester Village on Our Stores page via the button below.

The opening hours for Bicester are as follows:

Monday - Saturday: 9:00 until 20:00

Sunday: 10:00 until 20:00

Please see seasonal opening hours on the Bicester website.

In our Bicester Store you can shop our discounted lines. Recently we added a select range from our Full Price products.

If your item is faulty, please contact the store direct on 01869 241 264 and the team will assist in resolving this for you.

All items purchased from our Bicester Outlet must be returned to the store directly where an exchange or gift card will be issued.

Our Bicester Village Boutique will have selected Black Friday Sale lines available from Friday 15th November. For more details on what products are available, please contact the HC Bicester Village team directly.