FREE UK DELIVERY ON ALL ORDERS OVER £99.00

WORLDWIDE SHIPPING

Frequently Asked Questions

Delivery

Next Day Delivery

Need it tomorrow? Look in our 'in stock' section - If it is in this section and you have the next day delivery option at checkout then provided you order before midday it can arrive next working day. If you cannot see what you want in this section, or do not have the next working day option please call the HC HQ on T-01608 658 063 or email sales@hollandcooper.com to see if this is available.We will do our very best to get each product out to you as quickly as possible!

UK Delivery

All HC Orders are produced to order and all HC tweed garments are hand cut and hand made, for these items and ordered online please allow 14 working days from order for delivery. However at HC HQ we do hold certain items in stock, if you would like to see if your item can be delivered more quickly or next day please call the HC HQ on 01608 658063 or email sales@hollandcooper.com. UK delivery is a flat rate of £6.95.

European Delivery

All HC Orders are produced to order and all HC tweed garments are hand cut and hand made, for these items and all others ordered online please allow 20 working days from order for delivery. However at HC HQ we do hold certain items in stock, if you would like to see if your item can be delivered more quickly or next day please call the HC HQ on 01608 658063. International delivery starts from £20.

Austria, Germany, Monaco, Belgium, Greece, Netherlands, Cyprus, Hungary, Poland, Czech Republic, Italy, Portugal, Denmark, Latvia, Slovakia, Estonia, Lithuania, Slovenia, Finland, Luxembourg, Spain, France, Malta, Sweden.

Worldwide Delivery

At HC HQ we can offer a Worldwide Delivery service. If your country did not fall under European Delivery you will need to use this service which starts from £20. Any Questions please call HC on 01608 658063 or email sales@hollandcooper.com.

Returns & Replacements

Just Not For Me

At Holland Cooper we want to ensure that you get the right garment for you, whether it be down to fit or seeing the garment once it has arrived we offer a transparent returns policy if the garment is 'just not for you'. So you can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment as long as it is returned unworn within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 14 days of receiving your purchase and returning and products within  28 days unless otherwise stated.

Faulty Items

If you believe an item is faulty, please contact the Holland Cooper customer service team on 01608 658063 or via email at sales@hollandcooper.com.

Wrong Item

In the unlikely event, the item you received is not what you originally ordered please contact customer services as soon as possible and within 14 days of receipt, we will then advise on how to proceed with the return. We will cover postage costs for our error.

Refunds

Please note that for any returns or exchanges the original tags and swing tickets must be attached to the garment, the garment unworn, and in the same condition for Holland Cooper to be able to process any refunds or exchanges.

Payment & Transactions

All Transactions

We endeavour to process refunds as quickly as possible, however please allow 10 working days for any refunds to appear back on your original payment method. Further time may be required dependant on your bank or payment methods process time.

Payment Methods

We accept credit cards from Visa, MasterCard, we also accept debit cards with Visa, MasterCard, Maestro, Solo and Visa Electron logo. We also accept American Express. We do not accept cheques or postal orders. 

Still Need Help?

Contact our support team and we will respond as quick as possible.

Get in touch

For all web-store enquiries, we are available to help Monday through to Friday, from 9:00 to 17:30 (GMT). If contacting us outside of these hours, we will respond as quickly as possible when open.