Returns

We have made returning your order as convenient as possible with our easy to use returns portal. No printer is required – simply present your QR code at the drop-off location and they will do the rest.

1. Visit our UK Returns Portal.
2. To start the return/exchange  enter your order number (including the #) and the email address associated with your order to log in and begin the step-by-step return process.
3. Once logged in, you will be able to view all items from your order.
4. On the left-hand side, select the item(s) you wish to return or exchange.
5. In the pop-up menu, select your reason for return.
6. Selecting a reason will open a pop-up menu allowing you to choose how you would like to proceed: either Exchange for a different size, Continue with return, or Exchange for a different product.
7. If you select Exchange for a different size, a pop-up menu will appear allowing you to choose your preferred replacement size. Once selected, click ‘Continue’ to proceed and generate your return shipping label.
8. If you select Exchange for a different product, you will be redirected to the website where you can browse and select any eligible product. A credit balance will be displayed in the top bar showing the value available to use towards your exchange.
9. The selected item will now appear under ‘Items to Return and Exchange’ on the left-hand side. To return additional items, repeat the selection process as needed.
10. Once all items have been added, click ‘Continue’ at the bottom left of the page.
11. Next, select ‘Refund Payment Method’ and click ‘Continue’ to confirm your preferred refund option.
12. Choose your preferred return method from the available options. Please note that sale products are not eligible for exchange.
13.  Review the summary of your return(s) on the next screen to ensure all details are correct.
14.  If everything is correct, click ‘Confirm Return’ to finalise the process.
15. Your returns shipping label will then be generated and made available for download. A copy will also be sent to your email with full instructions.

Please note: If your order contains multiple items, you are eligible to process partial refunds and exchanges within the same order. Please ensure you select the correct item(s), return or exchange option(s), and reason(s) when completing the return or exchange process.

If you are returning multiple boxes from the same order:

1. Create a return request for the first box and select only the items in that box.
2. Submit the request and download the return label or QR code.
3. Log in again and enter the same order number.
4. Create a new return request for the next box, selecting only the items in that box.
5. Repeat these steps for each additional box.

Each return request generates one return label or QR code, but all returns will remain linked to the same order.

We have made returning your order as convenient and easy as possible by introducing additional returns postage carriers. No printer is required – simply present your QR code at the drop-off location. You have the choice of the following options:

Royal Mail – QR code or Printed Label for drop-off at Royal Mail locations, including lockers.

If using lockers, please note that our large boxes (55.5 × 41.5 × 14.5 cm) will fit in the grey lockers but are too big for the red lockers.

Find your nearest drop off location: Royal Mail branch finder

DPD – QR code for drop-off at your most convenient DPD Pick-Up point. There are over 16,000 Uk DPD drop-off locations including local shops, garages and supermarkets. Find your nearest location: DPD drop-off locations

FREE UK RETURNS VIA COLLECT+

1. Login with your Returns Number (printed on your Returns Form enclosed within your parcel) and email address/phone number HERE.

2. Select the item/items you wish to return

3. Select your reason for returning

4. Search for your nearest drop off point (FIND YOUR NEAREST DROP OFF POINT HERE).

5. Print out your returns label at home

6. Drop off your return and track it HERE, please allow up to 10 working days for us to receive your items into our warehouse.

7. For exchanges - once we receive your return, your exchange, providing it is in stock, will be processed within 5 working days of receipt.* 

Please note for tracking purposes our returns postcode is NN4 5EZ.

* During peak period, please refer to our Black Friday FAQs for more information on extended returns. We are unable to offer an exchange on sale items during Black Friday. 

TRACK YOUR RETURN

FREE UK RETURNS - PARCEL FORCE VIA ROYAL MAIL

1. Complete the returns form with the requested information and place in with the returning item(s).

2. Seal the box using the reusable tab and attach the pre-paid returns label enclosed with order to front of the box, ensuring the return address is clearly shown.

3. Take your parcel to your local Post Office and they will do the rest. Please make sure you obtain a tracking receipt for your return.

4. Please allow up to 10 working days for the item(s) to be received at our warehouse.

5. For exchanges - once we receive your return, your exchange, providing it is in stock, will be processed within 5 working days of receipt.* 

* During peak period, please refer to our Black Friday FAQs for more information on extended returns. We are unable to offer an exchange on sale items during Black Friday. 

Returns outside of the UK are at the expense of the customer. Please ensure the parcel is clearly marked as ‘returned goods – relief claimed’ and includes it's import declaration stating an accurate description of the goods, their quantity and value.

We recommend using a tracked delivery service for your return in the event proof of postage is required. Fill out the form that is included in your order, seal and return the parcel to the following address:

HOLLAND COOPER C/o GXO Logistics
Unit A Saxon Avenue, Grange Park
Northampton
Northamptonshire
NN4 5EZ
UNITED KINGDOM

*Returns from The Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and the Republic of Ireland are classed as international returns.

All items purchased from our Bicester Outlet must be returned to the store direct. If your item is faulty, please contact the store direct and the team will assist in resolving this for you.

All items purchased from one of our stockists must be returned to them direct via post or in-store. Please contact the stockist direct for further details on how to return your item(s).

The EU law gives you the right to withdraw from most online purchases within 14 days of delivery– no reason needed. Please note that some items are not eligible for withdrawal, including personalised goods and sealed hygiene products that have been opened.

Start your withdrawal Here

Please note, to receive a refund or exchange on your order, the product(s) must be in its original condition with all original protective packaging included. This includes original tags, boxes, bags, labels, and swing tickets, which must remain attached to the product. In addition, our tailor-made pieces must also be returned with their hanger and garment bag. The product must be unworn and returned in the same condition for Holland Cooper to be able to process any refunds or exchanges.

It can take up to 10 working days for a returned parcel to reach us, from the date it was sent back. Don’t worry though, as we will send you an email when your return is completed. Any refund processed to a credit or debit card will appear on your statement within 5-7 working days from the date it was processed. If you paid through Klarna, your refund will be refunded to you via Klarna. If you don’t hear from us within 10 working days of sending your items back, please contact us with your order number and the details about which items you sent back. Our friendly advisors will then see what they can do for you.

Please kindly note, we are unfortunately unable to accept returns or exchanges of online and phone orders within our boutiques.

*Please bear with us during peak periods as our returns process may take a little longer.

If you believe your item is faulty, please process a return or exchange via our Returns Portal and ensure you select “Item is faulty” as your reason. This will allow you to provide full details of the issue and upload supporting images, which is mandatory for the assessment of the fault.

Once the process has been completed, the order will be placed under review by our Client Relations team. Please allow 3–5 working days for the issue to be investigated and for a returns label to be issued for your faulty item where applicable.

If you wish to report a fault outside of the 28-day returns window from the date of receipt, please contact the Holland Cooper Client Relations Team directly at customercare@hollandcooper.com.

In the unlikely event that the item you have received is not what you originally ordered, please process a return or exchange via our Returns Portal and ensure you select “Incorrect item received” as your reason. This will allow you to provide full details of the issue and upload supporting images to clearly describe the item received.

Once the process has been completed, the order will be placed under review by our Client Relations team. Please allow 3–5 working days for the issue to be investigated and for a returns label to be issued for your incorrect item.

Please note, to receive a refund or exchange on your order, the product(s) must be in its original condition with all original protective packaging included. This includes original tags, boxes, bags, labels, and swing tickets, which must remain attached to the product. In addition, our tailor-made pieces must also be returned with their hanger and garment bag. The product must be unworn and returned in the same condition for Holland Cooper to be able to process any refunds or exchanges.

It can take up to 10 working days for a returned parcel to reach us, from the date it was sent back. Don’t worry though, as we will send you an email when your return is completed. Any refund processed to a credit or debit card will appear on your statement within 5-7 working days from the date it was processed. If you paid through Klarna, your refund will be refunded to you via Klarna. If you don’t hear from us within 10 working days of sending your items back, please contact us with your order number and the details about which items you sent back. Our friendly advisors will then see what they can do for you.

Please kindly note, we are unfortunately unable to accept returns or exchanges of online and phone orders within our boutiques.

*Please bear with us during peak periods as our returns process may take a little longer.

If you believe an item is faulty, please contact the Holland Cooper Client Relations Team on

customercare@hollandcooper.com.

In the unlikely event that the item you have received is not what you originally ordered, please contact our Client Relations Team on customercare@hollandcooper.com as soon as possible and we will resolve this for you.