FAQs Product Lab
At this point in time, we are doing our very best to deliver your orders on a next day basis. Please note, some orders maybe delayed due to the Coronavirus but we are still aiming to meet our next day deliveries. Please call the HC HQ on T-01608 658 063 or email email@example.com if you would like to speak to an adviser. We will do our very best to get each product out to you as quickly as possible!
All HC Orders are produced to order and all HC tweed garments are hand cut and hand made, for these items and ordered online please allow 14 working days from order for delivery. However at HC HQ we do hold certain items in stock, if you would like to see if your item can be delivered more quickly or next day please call the HC HQ on 01608 658063 or email firstname.lastname@example.org.
All HC Orders are produced to order and all HC tweed garments are hand cut and hand made, for these items and all others ordered online please allow 20 working days from order for delivery. However at HC HQ we do hold certain items in stock, if you would like to see if your item can be delivered more quickly or next day please call the HC HQ on 01608 658063. Please refer to our delivery page for prices.
At HC HQ we can offer a Worldwide Delivery service. If your country does not fall under European Delivery you will need to use this service which starts from £22.95. Any Questions please call HC on 01608 658063 or email email@example.com.
Returns & Replacements
At Holland Cooper we want to ensure that you receive the right garment, whether it be down to fit or seeing the garment once it has arrived. We offer a transparent returns policy if the garment is 'just not for you'. So you can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment as long as it is returned unworn within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 14 days of receiving your purchase and returning and products within 28 days unless otherwise stated.
If you believe an item is faulty, please contact the Holland Cooper customer service team on 01608 658063 or via email at firstname.lastname@example.org.
In the unlikely event, the item you received is not what you originally ordered please contact customer services as soon as possible and within 14 days of receipt, we will then advise on how to proceed with the return. We will cover postage costs for our error.
Please note that for any returns or exchanges the original tags and swing tickets must be attached to the garment, the garment unworn, and in the same condition for Holland Cooper to be able to process any refunds or exchanges.
Payment & Transactions
We endeavour to process refunds as quickly as possible, however please allow 10 working days for any refunds to appear back on your original payment method. Further time may be required dependant on your bank or payment methods process time.
We accept credit cards from Visa, MasterCard, we also accept debit cards with Visa, MasterCard, Maestro, Solo and Visa Electron logo. We also accept American Express. We do not accept cheques or postal orders.
We hope that you're pleased with any purchase you've made or service you've received from us, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell the our Holland Cooper team about it so that we can try to put matters right.
In the first instance, please contact our customer service team on 01608 658 063 and email@example.com and we'll aim to resolve your complaint by phone or email. If after contacting us you feel this isn't satisfactory, please ask for the matter to be escalated to the Head of Client Relations & VIP's.
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.