Delivery and Returns
Next Day Delivery
Need it tomorrow? If you have the next day delivery option at checkout then provided you order before midday (Monday-Friday) it can arrive next working day. If you do not have the next working day option please call the HC HQ on T-01608 658 063 or email firstname.lastname@example.org to see if this is available.We will do our very best to get each product out to you as quickly as possible!
Free UK delivery on all orders over £99.00, £4.95 for all orders under £99.00. Some of our garments are produced to order and all HC tweed garments are hand cut and hand made, for these items please allow 14 working days from order for delivery. If you would like to see if your item can be delivered more quickly or next day please call the HC HQ on 01608 658063 or email email@example.com.
All HC Orders are produced to order and all HC tweed garments are hand cut and hand made, for these items and all others ordered online please allow 20 working days from order for delivery. However at HC HQ we do hold certain items in stock, if you would like to see if your item can be delivered more quickly or next day please call the HC HQ on 01608 658063. International delivery starts from £12.
At HC HQ we can offer a Worldwide Delivery service. If your country did not fall under European Delivery you will need to use this service which starts from £15. Any Questions please call HC on 01608 658063 or email firstname.lastname@example.org.
International Shipping Disclaimer
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Returns & Replacements
Just Not For Me
At Holland Cooper we want to ensure that you get the right garment for you, whether it be down to fit or seeing the garment once it has arrived we offer a transparent returns policy if the garment is 'just not for you'. So you can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment as long as it is returned unworn with all swing tags and tags and in its original condition within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 14 days of receiving your purchase and returning and products within 28 days unless otherwise stated.
If you believe an item is faulty, please contact the Holland Cooper customer service team on 01608 658063 or via email at email@example.com.
In the unlikely event, the item you received is not what you originally ordered please contact customer services as soon as possible and within 14 days of receipt, we will then advise on how to proceed with the return. We will cover postage costs for our error.
Holland Cooper doesn’t offer refunds on goods purchased through any of its retail stores, either owned or franchised. We are pleased to offer an exchange or credit on any items purchased from any of the Holland Cooper retail stores, provided they are accompanied with a valid receipt or proof of purchase and returned within 14 days of said purchase, complete with original sales ticket and in their original condition, unworn, unmarked and with any and all original packaging.
This returns policy does not extend to headwear, fur products, and any intimate apparel.
This returns policy doesn’t apply to sale or discounted items.
This policy does not affect your right to claim a refund or replacement against faulty or misdescribed goods.
Please note that for any returns or exchanges the original tags and swing tickets must be attached to the garment, the garment unworn, and in the same condition for Holland Cooper to be able to process any refunds or exchanges.
We endeavour to process refunds as quickly as possible, however please allow 10 working days for any refunds to appear back on your original payment method. Further time may be required dependant on your bank or payment methods process time.
We accept credit cards from Visa, MasterCard, we also accept debit cards with Visa, MasterCard, Maestro, Solo and Visa Electron logo. We also accept American Express. We do not accept cheques or postal orders.
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