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private appointments are now available at our kingham - Oxfordshire showroom & in-store 5th floor Harrods - Knightsbridge
TO BOOK PLEASE CALL 01608 658063

Customer Service

 

Shipping & Delivery

Express Delivery

Need it tomorrow? Look out for the red tab - if this visible on the product then it is available on a next day delivery service if ordered before 1pm. If you cannot see the red tab and you would like an express service please call the HC HQ on T-01608 658 063 or email sales@hollandcooper.com to see if this is available.We will do our very best to get each product out to you as quickly as possible!

UK Delivery

All HC Orders are produced to order and all HC tweed garments are hand cut and hand made, for these items and ordered online please allow 14 working days from order for delivery. However at HC HQ we do hold certain items in stock, if you would like to see if your item can be delivered more quickly or next day please call the HC HQ on 01608 658063 or email sales@hollandcooper.com. UK delivery is a flat rate of £6.95.

European Delivery

All HC Orders are produced to order and all HC tweed garments are hand cut and hand made, for these items and all others ordered online please allow 20 working days from order for delivery. However at HC HQ we do hold certain items in stock, if you would like to see if your item can be delivered more quickly or next day please call the HC HQ on 01608 658063. International delivery starts from £20.

Austria Germany Monaco
Belgium Greece Netherlands
Cyprus Hungary Poland
Czech Republic Italy Portugal
Denmark Latvia Slovakia
Estonia Lithuania Slovenia
Finland Luxembourg Spain
France Malta Sweden

Worldwide Delivery

At HC HQ we can offer a Worldwide Delivery service. If your country did not fall under European Delivery you will need to use this service which starts from £20. Any Questions please call HC on 01608 658063 or email sales@hollandcooper.com.

 

 

Returns & Replacements

Just Not For Me

At Holland Cooper we want to ensure that you get the right garment for you, whether it be down to fit or seeing the garment once it has arrived we offer a transparent returns policy if the garment is 'just not for you'. So you can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment aslong as it is returned unworn within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 14 days of recieving your pruchase and returning and products within  28 days unless otherwise stated.

Faulty items

If you believe an item is faulty, please contact the Holland Cooper customer service team on 01608 658063 or via email at sales@hollandcooper.com.

Wrong item

In the unlikely event, the item you received is not what you originally ordered please contact customer services as soon as possible and within 14 days of receipt, we will then advise on how to proceed with the return. We will cover postage costs for our error.

 

Refunds

All Transaction

We endeavour to process refunds as quickly as possible, however please allow 10 working days for any refunds to appear back on your original payment method. Further time may be required dependant on your bank or payment methods process time.

 

Payment methods

We accept credit cards from Visa, MasterCard, we also accept debit cards with Visa, MasterCard, Maestro, Solo and Visa Electron logo. We also accept American Express. We do not accept cheques or postal orders.