Returns
At Holland Cooper we pride ourselves on offering all our customers world class customer service providing a returns service that is totally hassle free for you.
From receipt of goods, you have 10 days to decide if you would like to exchange your garment for another size, colour or product. Orders that have been bought at a discounted rate are non refundable and can only be exchanged. You must make your own arrangements to return goods to us and you will be responsible for the cost of return. You must make Holland Cooper Clothing aware of your return either by phone or email within the 10 days, any returns after the initial 10 days will be at the discretion of Holland Cooper Clothing, unless governed by legislation. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our studio.
Please return all goods to: -
The Studio
Manor Farm
Elmsett
Suffolk
IP7 6PN
It can take up to seven working days for us to receive your return depending on which postal service you use. However once we receive them, we will inspect and process the goods within seven working days to ensure you receive what you require as quickly as possible. The goods must be return in the manor they were sent out, the box must be of sufficient size, and the packaging of a sufficient condition to ensure no damage is caused to the item/s. A full refund will not be issued if a garment returns in a damaged condition due to the customers handling or manor in which the return is packaged; unless otherwise stated or due to a defect a refund will not be issued unless the garment is in a resalable condition.
With all returns please include a note with your name, address, daytime contact number and reference number (if applicable). Along with how you would like to proceed with your order. So you are kept informed and up to date, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been confirmed we will notify you by email.
Refunds will be credited to your original method of payment.
For an exchange there will be a surcharge of £4.95 to cover the cost of the postage. You will be contacted for this payment upon receipt of goods from your original order.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. We regret that any garment made to a customer’s specifications may only be returned for alteration not refund.
Faulty items
If you believe an item is faulty, please contact the Holland Cooper customer service team at CustomerSupport@hollandcooper.co.
Wrong item
In the unlikely event, the item you received is not what you originally ordered please contact CustomerSupport@hollandcooper.com, we will then advise on how to proceed with the return. We will cover postage costs for our error.
Payment methods
We accept credit cards from Visa, MasterCard, we also accept debit cards with Visa, MasterCard, Maestro, Solo and Visa Electron logo. We also accept American Express. We do not accept cheques or postal orders.